Thursday, 1 February 2007

Letter of Complaint to South West Trains

It's not original, but my complaint to South West trains for this morning's appalling bus replacement service!!!

I would like to complain about today's replacement bus service from Fr... to F..... I arrived at Fr... today at 07.10am. The bus was late arriving. It then took 1 HOUR 20 MINUTES to get to F.... This is normally a 20 minute train journey. While I appreciate that buses take longer than trains, I did not expect it to take so long. The revised timetable says that the replacement bus service will arrive into F... at 8.09am. However, I arrived at F... at 8.55am making me very late for work (I still had to wait for the train to W...!)


Such gross estimation of the timetable is inacceptable in my book. I understand the works need to be done, but the replacement bus timetable is wildly inaccurate !! I am an annual gold card holder, and I feel this service that I have already paid for is not acceptable. Tomorrow I shall have to drive to work, as I assume the bus will take equally as long, and I cannot be late for work again. Therefore, I shall have to incurr petrol and parking costs.


Furthermore, my train yesterday (07.33 from Fr...n) was cancelled with no notice, and no replacement bus service was offered to take us to our destination. Again, yesterday, I was very late for work.
I look forward to hearing from you.


Girl on a Train

6 comments:

Bluesoup said...

Well, we all know how I feela bout SWT and their replacement bus services! It would irk me even more if I had bought a gold card - I get mad enough about the monthly £423 that they get out of me and then provide a shit service....

Hope they offer you some compensation. Last time I grumbled I got £40 in train vouchers for my next monthly ticket.

the boy who likes to... said...

Yikes.

I have all ths to look forward to at the end of the month.

Eeeee

TheTicketCollector.co.uk said...

Well you know if you come to think about it your actually paying LESS then everyone else if you buy your ticket in advance (gold card).

Work it out to a daily rate. Yeah you do get a mega discount so SWT should really be helping the people who pay more by buying daily tickets first.

Obviously SWT should help everyone but it just isnt gonna happen.

une anglaise à l'étranger said...

If you don't moan you don't get.

Kick up a fuss, you could do quite well out of it!

G.

Anonymous said...

I got on the wrong train yesterday becuase again they didnt bother putting out any kind of announcement or signage anywhere that said that actualy I needed to get the bus replacement. I had to walk for 45 minutes to my station, thankfully it wasnt longer, but they always do this!!!

Anonymous said...

Hi,

I have found your blog when i was surfing the net. As I was doing my research, I have also found a great resource for online complaints: Complaint Letters. I think you will find it very interesting and resourceful