It's not original, but my complaint to South West trains for this morning's appalling bus replacement service!!!
I would like to complain about today's replacement bus service from Fr... to F..... I arrived at Fr... today at 07.10am. The bus was late arriving. It then took 1 HOUR 20 MINUTES to get to F.... This is normally a 20 minute train journey. While I appreciate that buses take longer than trains, I did not expect it to take so long. The revised timetable says that the replacement bus service will arrive into F... at 8.09am. However, I arrived at F... at 8.55am making me very late for work (I still had to wait for the train to W...!)
Such gross estimation of the timetable is inacceptable in my book. I understand the works need to be done, but the replacement bus timetable is wildly inaccurate !! I am an annual gold card holder, and I feel this service that I have already paid for is not acceptable. Tomorrow I shall have to drive to work, as I assume the bus will take equally as long, and I cannot be late for work again. Therefore, I shall have to incurr petrol and parking costs.
Furthermore, my train yesterday (07.33 from Fr...n) was cancelled with no notice, and no replacement bus service was offered to take us to our destination. Again, yesterday, I was very late for work.
I look forward to hearing from you.
Girl on a Train